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Privacy Policy

A legal disclaimer

Effective date: 09/09/2025
TNT Timber Milling (“we”, “us”, “our”) is committed to protecting your privacy. This Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.tntmilling.co.nz (the “Site”) or interact with us.

Privacy Policy - Who We Are

TNT Timber Milling
Address: [Business address]
Email: info@tntmilling.co.nz
Phone: [phone number]

The Information We Collect

We may collect the following types of information:

  • Contact details: name, email address, phone number, address.

  • Order & service details: timber specifications, measurements, delivery instructions, purchase history, invoices, and payment confirmations (note: we do not store full card details if payments are processed by a secure third party).

  • Website usage data: IP address, device/browser type, pages visited, time on site, referring URLs, and general analytics data.

  • Communications: messages sent via contact/quote forms, email, phone, or social media.

  • Cookies & similar technologies: small files to operate the Site, remember preferences, and analyse performance (see Section 8).

How We Collect Information

We may collect the following types of information:

  • Contact details: name, email address, phone number, address.

  • Order & service details: timber specifications, measurements, delivery instructions, purchase history, invoices, and payment confirmations (note: we do not store full card details if payments are processed by a secure third party).

  • Website usage data: IP address, device/browser type, pages visited, time on site, referring URLs, and general analytics data.

  • Communications: messages sent via contact/quote forms, email, phone, or social media.

  • Cookies & similar technologies: small files to operate the Site, remember preferences, and analyse performance (see Section 8).

How We Collect Information

  • Directly from you: when you request a quote, place an order, sign up for updates, contact us, or provide delivery details.

  • Automatically: through cookies, logs, and analytics when you use the Site.

  • From third parties: payment processors, freight/courier partners, or service providers assisting us to deliver your order.

Why We Use Your Information

  • We use your information to:

  • Provide quotes, process orders, manufacture custom timber, deliver products, and manage customer support.

  • Communicate about your order, delivery times, and service updates.

  • Improve our Site, products, and customer experience (including quality control and training).

  • Send you marketing communications where permitted (you can opt out at any time).

  • Comply with legal obligations, resolve disputes, and enforce agreements.

  • Legal basis (NZ Privacy Act 2020): We collect only what is necessary for our legitimate business purposes, to fulfil your requests, and to meet legal obligations.

Sharing Your Information

  • We may share information with:

  • Service providers/contractors: e.g., payment processors, web hosting, IT support, couriers/freight, analytics providers—only as needed to perform their services for us.

  • Professional advisers: accountants, insurers, or legal advisers (where reasonably necessary).

  • Authorities: if required by law, regulation, court order, or to protect our rights, safety, or property.

  • We do not sell your personal information.

 Storage, Security & Retention

  • We take reasonable steps to protect personal information from unauthorised access, alteration, disclosure, or destruction.

  • We retain personal information only as long as needed for the purposes outlined in this Policy (e.g., tax and accounting records are typically kept for 7 years), or as required by law.

  • While we work to protect your information, no method of transmission or storage is 100% secure.

International Transfers

  • Our Site and service providers may operate in other countries. Where information is transferred overseas, we take reasonable steps to ensure it is protected by safeguards comparable to New Zealand privacy standards.

Cookies & Analytics

  • We use cookies and similar technologies to:

  • Operate essential Site functions (e.g., page navigation, session management).

  • Remember preferences (e.g., form details).

  • Measure and improve Site performance and user experience (e.g., via analytics tools).

  • You can control cookies in your browser settings; blocking some cookies may affect Site functionality.

Marketing Communications

  • With your consent (or where otherwise permitted), we may send you updates about products, services, or promotions. You can unsubscribe at any time by following the link in our emails or contacting us at info@tntmilling.co.nz.

Your Rights

  • Subject to certain exceptions under the Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you.

  • Request correction of any inaccurate or incomplete information.

  • Opt out of marketing communications.

  • To exercise your rights, contact info@tntmilling.co.nz. We may require verification of identity before responding.

Third-Party Links

  • Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

Children’s Privacy

  • Our Site and services are not intended for children under 16. We do not knowingly collect personal information from children.

Changes To This Policy

  • We may update this Policy from time to time. The “Effective date” at the top indicates the latest version. Continued use of the Site after changes are posted means you accept the updated Policy.

Contact Us

  • For questions, requests, or complaints about this Policy or our privacy practices, contact:
    Email: info@tntmilling.co.nz
     

  • If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz.

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